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Data Deletion Instructions - Gumacu

Effective Date: August 27, 2026

Gumacu provides these Data Deletion Instructions to explain how users may request deletion of Personal Data associated with Gumacu services.

These instructions apply to Personal Data controlled or stored by Gumacu in connection with the Gumacu website, software platform, customer support services, messaging services, social media integrations, and other related digital services.

Main website:

https://gumacu.com

For more information about how Gumacu processes Personal Data, please review the Gumacu Privacy Policy:

https://gumacu.com/privacy

Users may request deletion of their Personal Data through either of the following methods:

A request does not need to use any particular legal wording. It should simply identify the user or relevant account sufficiently for Gumacu to locate the applicable data and explain what the user wants deleted.

Users should not send passwords, authentication codes, payment credentials, or other unnecessary sensitive credentials in a deletion request.

To help Gumacu identify the relevant records, users should provide information reasonably related to the service they used.

This may include, where applicable:

  • name or profile name;
  • email address or phone number used with Gumacu;
  • Gumacu account identifier;
  • Facebook, Messenger, Instagram, WhatsApp, or other platform profile or user identifier;
  • the communication channel or service through which the user interacted with Gumacu;
  • a brief description of the data the user wants deleted.

If the request concerns a Facebook Page, business account, social media asset, or another organization-controlled integration, the user may also provide the relevant Page, account, or asset identifier where available.

Users are not required to provide an advertising account or business asset identifier unless it is actually relevant to the deletion request.

Gumacu may take reasonable steps to verify that a deletion request relates to the person, account, profile, or authorized business asset identified in the request.

Verification may include matching information supplied in the request with information already associated with the relevant Gumacu account, communication, social media profile, or service record.

Gumacu may request additional information where reasonably necessary to prevent unauthorized deletion, fraud, impersonation, or deletion of another person's data.

Gumacu will not request a user's social media password or other account password as part of the normal deletion process.

When a valid deletion request is confirmed, Gumacu will generally delete or anonymize applicable Personal Data under Gumacu's control, subject to the retention exceptions described below.

Depending on how the user interacted with Gumacu, this may include:

  • Gumacu profile or account information;
  • names, email addresses, phone numbers, and related contact information;
  • Gumacu account or customer identifiers;
  • Facebook, Messenger, Instagram, WhatsApp, or other social media identifiers received through authorized integrations;
  • messages and conversation records stored by Gumacu;
  • conversation metadata and timestamps;
  • photographs, images, audio files, videos, documents, and other attachments provided through supported communication channels;
  • comments, replies, reactions, or related social interaction information where such information has been stored by Gumacu;
  • saved preferences or settings;
  • operational usage records linked to the user;
  • support history linked to the user;
  • authorized integration information;
  • stored access tokens or credentials associated with a user's or business asset's authorized connection, where applicable;
  • other Personal Data associated with the relevant Gumacu services.

Where appropriate, Gumacu may anonymize information instead of deleting it if the information can no longer reasonably be associated with an identifiable person.

Where a user communicates with Gumacu or authorizes a Gumacu integration through a Meta service, Gumacu may receive certain information through authorized platform interfaces.

Depending on the service and permissions involved, this may include:

  • platform user or profile identifiers;
  • Page or account identifiers;
  • profile information made available through the authorized integration;
  • messages;
  • attachments;
  • conversation information;
  • comments and replies;
  • reactions or engagement information;
  • timestamps and delivery information;
  • authorized Page or business asset information.

A verified deletion request may include such information where it is stored or controlled by Gumacu.

These instructions apply to information controlled by Gumacu. They do not independently delete information held by Meta or another third-party platform under that platform's own systems and policies.

Where applicable, users may disconnect Gumacu from their Meta or Facebook account through the connected applications, Apps and Websites, permissions, or equivalent account settings provided by Meta.

Disconnecting or revoking an integration generally prevents future access through that authorization.

However:

Disconnecting an integration does not necessarily delete information that Gumacu previously received and stored while the integration was authorized.

To request deletion of information already stored by Gumacu, users should submit a deletion request through:

https://gumacu.com/data-deletion

or contact:

support@gumacu.com

Similarly, deleting information from Gumacu does not necessarily delete independent information retained by Meta or another third-party service. Users may need to use the privacy and account controls provided directly by that platform for information controlled by the platform itself.

Gumacu may use infrastructure, hosting, storage, communication, or other service providers to operate its services.

Where applicable and required, deletion of Personal Data under Gumacu's control may also result in deletion, expiration, anonymization, or appropriate handling of corresponding data processed by service providers on Gumacu's behalf.

A Gumacu deletion request does not control independent data held by third parties for their own purposes under their own privacy policies.

Certain information may be retained for a limited period where deletion is not immediately possible or where retention is reasonably necessary.

This may include information required for:

  • compliance with applicable legal or regulatory obligations;
  • security and fraud prevention;
  • investigation of unauthorized activity;
  • protecting the rights, property, or safety of Gumacu, users, or third parties;
  • resolving disputes;
  • enforcing contractual or legal obligations;
  • maintaining necessary financial, accounting, or transaction records where applicable;
  • establishing or defending legal claims.

Only information reasonably necessary for these purposes should be retained.

Data that has been irreversibly anonymized and can no longer reasonably identify a person may also be retained.

Personal Data may temporarily remain in backup systems or other technical copies after deletion from active systems.

Where this occurs, such data will not normally be restored to active use except where required for disaster recovery, security, legal obligations, or other legitimate technical purposes.

Backup copies will be removed, overwritten, or expire according to the applicable backup and retention processes.

If deleted information is restored from a backup, Gumacu will take reasonable steps to maintain the effect of the original deletion request where applicable.

Deleting certain Personal Data may affect the user's ability to continue using Gumacu services.

Depending on the scope of the request, deletion may result in:

  • deletion or closure of a Gumacu account;
  • loss of saved preferences;
  • removal of communication or support history;
  • removal of stored attachments or records;
  • disconnection of authorized integrations;
  • inability to access historical information associated with the deleted account;
  • reduced ability to provide continuity for previous support or service requests.

Where practical, Gumacu may clarify these effects before completing a deletion request that would materially affect an active service.

Gumacu generally acknowledges or responds to deletion requests within 7 business days.

Where a request has been sufficiently verified and can be processed normally, Gumacu generally aims to complete the deletion request within 30 days.

Additional time may be required where reasonably necessary because of:

  • the complexity or scope of the request;
  • difficulty identifying the relevant data;
  • security or fraud concerns;
  • legal or regulatory requirements;
  • technical limitations;
  • data held in backup systems;
  • legitimate retention obligations.

Where additional information is required from the requester, the processing period may depend on when that information is received.

A person submitting a deletion request on behalf of another individual, business, Facebook Page, social media account, or other organization-controlled asset may be required to demonstrate appropriate authorization.

Gumacu may refuse or delay a request where it cannot reasonably verify the requester's authority to request deletion of the relevant information.

Gumacu may update these Data Deletion Instructions to reflect changes in its services, integrations, technical systems, legal requirements, or privacy practices.

The Effective Date displayed at the top of this page identifies the current published version.

For questions or requests concerning deletion of Personal Data, users may contact Gumacu through: